ARTA’s Journey towards Bureaucratic Efficiency
BAGUIO CITY – Secretary Atty. Ernesto V. Perez the Director General of the Anti-Red Tape Authority (ARTA) discussed recently during the Kapihan sa Baguio the details on the streamlining and the digitization efforts of the Anti-Red Tape Authority together with all the government agencies.
Perez emphasizes the Violations of Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery (EODB EGSD) Act of 2018 are considered administrative offenses.
Under said provisions, violations include the refusal to accept an application or request with complete requirements being submitted by an applicant or requesting party without due cause, the imposition of additional requirements or additional costs that are not in the Citizen’s Charter, and failure to give the applicant or requesting party a written notice on the disapproval of an application or request.
Sinabi ni Perez, “Ang kabiguang magbigay ng mga serbisyo ng gobyerno sa loob ng itinakdang oras ng pagpoproseso sa anumang aplikasyon o kahilingan nang walang angkop na dahilan, kabiguang dumalo sa mga aplikante o humihiling ng mga partido na nasa loob ng lugar ng kinauukulang opisina o ahensya bago matapos ang opisyal na oras ng pagtatrabaho at sa oras ng lunch break, at ang pagkabigo o pagtanggi na magbigay ng mga opisyal na resibo ay itinuturing din na mga paglabag,”
“Nakasaad sa batas na kapag hindi inaksyunan, automatic approval at lahat ng ahensiya ng gobyerno ay required to publish to come up with that updated Citizen’s Charter publish in the website in the most speaker’s place sa kanilang opisina nakasaad doon lahat ng government services being rendered to the public and the procedure, the process, the requirement, the charges, the person responsible the processing time of 3720 at pag may service na hindi naka declare dun sa Citizen’s Charter ang aming quotation sa ARTA that should be considered a simple transaction to be acted upon within 3 days, ang penalty napakabigat First offense six months suspension, second offense dismissal from service forfeiture of retirement benefits, perpetual disqualification, may fine na P500,000 to P2 milyon at may kulong pa na 1 year to 5 years,”
“The key to solving Red Tape is actually through streamlining of government processes and digitalize this government processes because there will be less human intervention, hindi na kailangan ang padrino pag nag file ka ng petition mo hindi ka na maghanap ng padrino sa loob dahil ang batas mismo are assuring you that once your application is file to meet with all your requirements ito ay aaksyunan ng government,”
“Streamlining systems and procedures is part of modernizing the government and adopting to the new normal, which requires the use of technology to better serve clients,”
“Ito palagi sinasabi ng ating presidente “We have to realize how interconnected the government is. Everything that’s done on one hand affects the government in another place… Let’s get our bureaucracy streamlined,”
“At ang mga mandato ng ARTA na RA 11032 Section 17 – provides for the creation of the Anti-Red Tape Authority or ARTA, the government agency mandated to administer and implement the said law and its implementing Rules and Regulations, and to monitor and ensure compliance with the national policy on anti-red tape and ease of doing business in the country.
The empowerment is to streamline, re-engineering, improve regulatory management systems, and capacitate stakeholders, and we mandate the enforcement it should be conducting investigations, case build-up, entrapment operations, and filling cases against violators of R.A. 11032,”
FIXERS in LGU’s
Ipinaliwanag rin nito kaugnay sa fixer sa LGU’s “Kapag ang agency nag submit ng updated Citizen’s Charter naka disclosed dun ang requirements at fees to be paid a standard processing time subject to automatic figure pag ito ay nai file natin hindi na kelangan ang Red Tape, hindi na kailangan ang fixer dahil pag hindi inaksyunan within transaction processing time pwede kayo magreklamo, let’s not guilt with exert, deal with us, kami na ang nagbo volunteer ayusin natin ang sistema na ito, dahil sa mga programang ginagawa natin matatanggal itong red tape, pero kung mayron kayo reklamo wag lang yun minsan may haka-haka at walang reason, pero kung may mga katibayan mag complain kayo, pwede kami mag entertain kahit anonymous complain and we conduct entrapment operations to collaboration with the CIDG, this should serve as a warning to those people dealing with exert sabi nga natin pag may fixer sa labas, sigurado may red-tape sa loob. Huwag kayo matakot magreklamo na baka kayo balikan, hindi pwede yun isumbong niyo at mag complain kayo makakaasa kayo 100 percent Anti-RedTape Authority basta may matibay kayong ebidensiya na ito ang magiging basehan natin,” pagtatapos ni Perez
Ang ARTA Public Assistance Hotlines:
Complaints: 8478-5099; Call Center Mobile #s: 0969-7242 / 0928-690-4080.
Kasama ang mga panelist na mula sa iba’t ibang ahensiya na nagbigay rin ng mga pahayag bilang responsibility nila para sa Anti-Red Tape na sina Atty. Kathy A. Olaño ng Civil Service Commission (CSC-CAR), DTI-CAR Regional Director Juliet P. Lucas, Atty. Zosimo Abratique, President of Philippine Chamber of Commerce and Industry, Baguio Chapter.
At ang bagong naitalaga na si Atty. Geneses R. Abot – Undersecretary, Deputy Director General fo Legal, ARTA, ang si Atty. Rodolfo B. Del Rosario Jr. Chief ARTA ng Northern Luzon RFO. # Photos by: Mario D. Oclaman //FNS
